Within customer success, you’ll often hear founders and CEOs say ‘I’d love to scale my CS program and make it a revenue center”, in fact it’s probably something you’d like to do at your own organization. When investing in a customer success team that is focused on revenue growth there are 4 things that every startup and scaleup should consider: people, process, tools, and repeatability. In this talk, Anika will discuss the top challenge most startups, scaleups, and enterprise B2B CSM teams face when scaling for revenue growth and share the tips, tricks, and learnings they have encountered in their career and how to overcome them. Ultimately this talk will help you make customer success work at different stages of revenue growth for your business.
https://speakerdeck.com/turingfest/anika-zubair-customer-success-for-revenue-growth-people-process-tools-and-repeatability