Think you're ready to build an effective customer success team? When to invest in a customer success team is a big question for many growing startups. Before doing so, it is important to understand the goal of customer success management and then determine when to scale a customer success team to ultimately result in business growth.
This talk will cover when to get started with CS, why CS matters and drives value within a business, what does a CS function looks like when it starts, and finally as your CS org matures how it contributes to business growth.