Fergal Reid is the Director of Machine Learning at Intercom.
He has a PhD in machine learning, and has held ML roles at several high-growth startups.
Fergal has a track record of building engineering and product teams, bringing successful ML products from first prototype to substantial business revenue, and has spent the last 6 years leading Intercom's Machine Learning function.
Most recently he has been leadings Intercom's efforts using large language models.